DESKTOP SUPPORT ENGINEER

🎓 𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧: Graduation or equivalent
💼 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞: 02 Years Relevant Experience

A resident of Lahore will be preferred

Job Summary:

The Desktop Support Engineer is responsible for providing advanced technical support to end-users, managing desktop and laptop hardware and software, and ensuring efficient IT operations within the organization.

Key Responsibilities:

Install, configure, and maintain desktop and laptop systems, including operating systems and applications.
Diagnose and resolve hardware and software issues for end-users both remotely and on-site.
Provide support for network connectivity, VPN access, and other IT services.
Maintain and troubleshoot printers, scanners, and other peripheral devices.
Monitor and manage IT asset inventory and lifecycle.
Develop and maintain documentation for support processes, procedures, and solutions.
Perform regular system updates, backups, and maintenance tasks.
Collaborate with IT teams on projects, upgrades, and system enhancements.
Train users on new software applications and IT best practices.

Required Skills:

Bachelor’s degree in computer science, Information Technology, or a related field.
Proficient in Windows and Mac OS environments.
Experience with helpdesk ticketing systems and remote support tools.
Strong understanding of networking principles and troubleshooting.
Excellent problem-solving and analytical skills.
Strong verbal and written communication skills.
Ability to work independently and in a team environment.

Preferred Qualifications:

A+ certification or equivalent industry certification.
Experience with Active Directory and Group Policy management.