At Alkhidmat Foundation Pakistan we are committed to keeping your personal data secure and confidential.

We do not share personal data with another organisation for their own marketing purposes and we do not sell personal data.

We have written this privacy statement to inform you about why we collect and use your personal data, in what circumstances we may share your personal data with another organisation, and your individual rights with regard your personal data.

We are committed to being fully open and honest to you about why we collect and use your personal data. This is the right thing to do and it will also help you understand and exercise your rights over your personal data.

This privacy notice is categorised into the following sections for ease of reference.

• Who we are
• Your rights over your personal data
• Privacy statement for our supporters
• Privacy statement for our beneficiaries
• Use of cookies
• Social Media Usage
• How long we keep personal data
• Changes to the privacy statement
• How to make a complaint

If you have any questions about this privacy statement or information we hold about you, please contact our Data Protection Team:

Telephone: 0800 44448

Email: [email protected]

Post: Alkhidmat Foundation Headoffice, 3km Khayaban-e-Jinnah, Lahore, Punjab, Pakistan

Who We are

We are an independent humanitarian and development organization to serve the humanity with integrity.

We are a registered charity with Government of Pakistan. Our privacy statement also applies to Alkhidmat Health Foundation, Alkhidmat Germany, Aghosh UK, Alkhidmat Aghosh USA, Aghosh Turkiye who are also part of our organisation.

Our registered address is:

Alkhidmat Foundation Headoffice

3km Khayaban-e-Jinnah, Lahore,

Punjab, Pakistan.

Your rights over your personal data

Right to withdraw consent: If we ask for your consent to use your personal data, you always have the right to withdraw your consent at any time.

You can expect that any direct marketing materials that you receive from us will include clear and easy instructions on how to withdraw your consent. For example, any marketing emails we send you will include an ‘unsubscribe’ link at the end.

If you want to stop the processing of your personal data for any marketing purpose (including post), please contact our supporter relations team:

Telephone: 0800 44448

Email: [email protected]

Post: Alkhidmat Foundation Headoffice, 3km Khayaban-e-Jinnah, Lahore, Punjab, Pakistan

Right of access (also known as subject access): You have the right to ask what personal data we hold about you and to request a copy of that information.

Right to object and / or restrict processing: You have the right to know why your personal data is being collected and used and to request that this is restricted or stopped.

Right of data portability: You have the right to request that a copy of your personal data that we hold is transferred directly to another organisation.

Right of erasure (also known as right to be forgotten):You have the right to request that your personal data that we hold is erased.

Right of rectification: If you believe your personal data that we hold is inaccurate, you have the right to request that it is corrected or updated.

If you want to exercise any of these rights or want to find out more information please contact our Data Protection Team. You have the right to expect a confidential and professional service and to receive a full response.

Telephone: 0800 44448

Email: [email protected]

Post: Alkhidmat Foundation Headoffice, 3km Khayaban-e-Jinnah, Lahore, Punjab, Pakistan

Privacy statement for our supporters

When do we collect your personal data

• When you make a donation to us.
• When you sign up to a campaign with us.
• When you register for, or attend one of our events, or enter one of our prize draws.
• When you contact us by email, telephone, letter or through our website.
• When you visit and use our website (See ‘Use of cookies’ section).
• When you interact with us on our social media platforms.

Why do we collect and use your personal data

• To process your donations and gift aid declarations.
• To keep you informed about our activities and ways to support us. Please note:
  • – We will only send you marketing materials by email, phone or SMT text if you have provided your consent. You can withdraw your consent at any time (See ‘Your rights over your personal data’ section).

– We will not send you marketing materials by the post if you have asked us to stop (See ‘Your rights over your personal data’ section).

• To deal with your queries, requests and responses to our projects and campaigns.
• To send you a confirmation of your donation and event registration.
• To personalise our services, for example, we may use personal data you have given us and your interactions with our services to help us predict your interests and to send you marketing materials that we think might be of most interest to you.
• To improve our services, for example, if we are allowed, we may send you a survey to seek your feedback on our services.

In what situations do we collect personal data from other sources data

• When you agree to support us through a third party fundraising site such as Gofundme or Facebook Giving.
• If we are allowed to send you marketing materials, we may use sources in the public domain to check that your marketing preferences and contact details are accurate and up-to-date. Examples of such sources include royal mail databases and the fundraising preference system.
• When we receive significant donations or support we may run a background check using public sources and a third party screening and due diligence service. We carry out background checks in accordance with our due diligence policies and procedures in order to protect our charitable interests.
• We may undertake research for high value fundraising using publicly available sources such as national and local press, charities commission and from social media sites like Facebook and LinkedIn. We will only use these sources where the data has been deliberately made public.

In what situations do we share personal data with other organisations

• If we receive gift aid from you, we may be required to share your personal data with FBR to receive the tax rebate.
• With law enforcement agencies if we receive a valid legal instruction.
• If you register for one of our events or challenges, we may be required to share your personal data with event organisers for health and safety purposes.
• If you use a debit or credit card to make a donation or purchase, your personal data will be processed by a payment processing partner that may require some of your personal data to be stored outside of the European Economic Area (EEA) including in the USA. We only use payment processing partners that have appropriate standards and safeguards in place such as certification against the Payment Card Industry Data Security Standard (PCI DSS).
• If we are allowed to send you marketing materials, we may share your personal data with a marketing company (such as a mailchimp) to help us prepare and send out marketing materials on our behalf.
• If we receive a significant donation or support we may run a background check using a third party screening and due diligence service. We carry out background checks in accordance with our due diligence policies and procedures in order to protect our charitable interests.
• We contract a limited amount of third parties to store data on our behalf. This may include your personal data. Types of third parties we use include cloud storage, website hosting and software providers.
• If we are required by law, we may share your personal data with data cleaning companies to ensure that the data we hold about you is accurate and up-to-date.
• We only share personal data with another organisation if we have a legal basis to do so.

In all the above situations, we will ensure that we have a written contract (or valid legal instruction) in place with the organisation that includes data protection clauses to ensure that they do not use personal data for their own marketing purposes, and have security requirements in place to protect your personal data.

What is our legal basis for collecting and using personal data

• Where we have your consent. For example, we will only send you emails, make telephone calls or send you SMS text messages with your consent. You can withdraw this consent at any time (See ‘Your rights over your personal data’ section).
• Where the processing is necessary to enter into or fulfil the terms and conditions of a contract. For example, processing your donation made to us.

• Where the processing is required under the law. For example, disclosing your personal data to a law enforcement agency if we receive a valid legal instruction.

• Where the processing is in our legitimate interests. For example, we will send you communications and marketing materials via post unless you tell us to stop. (See ‘Your rights over your personal data’ section). We will only rely on this legal basis if your interests and fundamental rights do not override our interest.

Use of Cookies

Like most websites, we use cookies. Cookies are small text files that are stored on your device when you visit certain websites. Internet browsers normally accept cookies by default.

We use cookies to provide you with a smooth and efficient experience while using our services. For example, we use cookies to enable the donation process, to statistically analyse site usage, and to customise our site’s content, layout, and services.

By using our website, you consent to our use of cookies. If you do not accept our use of cookies, please set your internet browser to reject cookies (this may impair your ability to use our website so that some features may not work) or opt-out using the National Advertising Initiative.

There are several types of cookie that we may use on our website:

Session Cookies. We use these cookies to keep track of your online donations in the shopping cart. We do not store credit card details in the cookies we create. You need to have cookies enabled to make donations to us using our website.

Google Analytics. We may use this common cookie to collect anonymous information about how you use our website. This helps us improve your experience, for example, by helping us identify and resolve errors, and to determine relevant information to show you when you’re browsing.

Youtube. We may use this common cookie to collect anonymous information about how you use our website. This helps us improve your experience, for example, by helping us identify and resolve errors, and to determine relevant information to show you when you’re browsing.

Advertising. We sometimes advertise on third party websites. Cookies are used to help us and our advertisers see which advertisements you interact with. Each advertiser will uses their own tracking cookies.

Social Media Usage

We may also use your email address and phone number to match to your account on Facebook or other social media sites in order to show you relevent content while using these services. We only do this where you have opted in to marketing emails or phone calls and we keep your data secure by encrypting it.

In addition, we may also use your email address and phone number to link to Facebook or other social media sites in order to identify other users of these sites whom we believe would be interested in our mission, and we may then show them our content. No data we hold about you is retained by the third party.

There are two ways to prevent this use of your data, you can either update your preferences at website by opting out of the relevant channel of communication or you can do this via the social media site.

Updating your preferences with Alkhidmat will not guarantee that you never see our content on social media, since the social media site may select you based on other criteria and without your data having been provided by Alkhidmat.

How long we keep personal data

We keep personal data in line with our data retention policy. The length of time we keep each category of personal data will depend on the reason it was collected and our statutory and contractual requirements.

For more information about our data retention policy including how long we keep your personal data, please contact the Data Protection Team.

Telephone: 0800 44448

Email: [email protected]

Post: Alkhidmat Foundation Headoffice, 3km Khayaban-e-Jinnah, Lahore, Punjab, Pakistan

Changes to our privacy statement

We keep our privacy statement under regular review and we will place any updates on this web page. If material changes are made we will place a prominent notice on our website.

This privacy statement was last updated on 20^th August 2024.

How to make a complaint

If you are unhappy about how we have processed your personal data or have a privacy concern, we want to know about it. To make a complaint or raise a concern please contact our Data Protection Lead.

Telephone: 0800 44448

Email: [email protected]

Post: Alkhidmat Foundation Headoffice, 3km Khayaban-e-Jinnah, Lahore, Punjab, Pakistan